Guest information
Refund & Cancellation (Vrbo)
Refunds follow the cancellation policy selected on our Vrbo listing. Please review the timelines below before booking.
Relaxed
100% refund up to 14 days before check-in · 50% refund 7–14 days before · No refund within 7 days.
Moderate
100% refund up to 30 days before · 50% refund 14–30 days before · No refund within 14 days.
Firm
100% refund up to 60 days before · 50% refund 30–60 days before · No refund within 30 days.
Strict
100% refund up to 60 days before · No refund after 60 days.
No refund
Non-refundable booking.
- Cancellations must be made by 11:59 pm (property time zone) to qualify for the stated window.
- Vrbo’s service fee is refunded when a booking is cancelled within a 100% refundable window, after the cancellation is confirmed.
- Refunds are returned to the original payment method; bank/issuer timelines may apply.
- Manage or cancel via your Vrbo account: My Trips → your reservation → Get refund status.
Note: the applicable policy is the one selected on our Vrbo listing for your dates. If we update the policy on Vrbo, the refund rules shown there prevail.